The growth of e-commerce is directly contributing to increased freight volumes in the business to consumer segment.
Online transactions, which now make up 11% of all retail spending in New Zealand, are growing at five times the rate of in-store shopping.
The last mile, where parcels are delivered to consumers, is now the most important stage of the journey. Consumers want faster delivery and greater convenience. Timely fulfilment offers a competitive advantage for online retailers that can meet these expectations.
Greg Morris, Group Property and Procurement Manager for New Zealand Post said “e-commerce has created huge demand for NZ Post’s logistics and delivery services. New Zealanders have embraced the convenience and safety of online shopping, making around $5.8 billion of online purchases in 2020.”