Delivering over the last mile

The growth of e-commerce is directly contributing to increased freight volumes in the business to consumer segment.

Online transactions, which now make up 11% of all retail spending in New Zealand, are growing at five times the rate of in-store shopping.

The last mile, where parcels are delivered to consumers, is now the most important stage of the journey. Consumers want faster delivery and greater convenience. Timely fulfilment offers a competitive advantage for online retailers that can meet these expectations.

Greg Morris, Group Property and Procurement Manager for New Zealand Post said “e-commerce has created huge demand for NZ Post’s logistics and delivery services. New Zealanders have embraced the convenience and safety of online shopping, making around $5.8 billion of online purchases in 2020.”

Our approach

NZ Highbrook Courier Post 1120 10 RETOUCHED

NZ Post

NZ Post has an established courier delivery network.

Its facility at Highbrook Business Park includes a 20,000 sqm distribution centre with automated sorting that can process up to 120,000 parcels per hour. Volumes hit a historic peak last year, as consumers elected to order essential items online during the COVID-19 Alert level restrictions.